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C, Departmental Manager

VoicePrint made me see that I was using the wrong voice to frame and clarify the work that I needed my people to do. I was using too many words and simply causing confusion. I’d always avoided admonishing, because I thought it was something you only did when things went wrong. I now understand that it helps you to avoid that problem by specifying boundaries and expectations in the first place.

vp-adminC, Departmental Manager