VoicePrint made me see that I was using the wrong voice to frame and clarify the work that I needed my people to do. I was using too many words and simply causing confusion. I’d always avoided admonishing, because I thought it was something you only did when things went wrong. I now understand that it helps you to avoid that problem by specifying boundaries and expectations in the first place.
C, Departmental Manager
15th June 2016
