Staff had gone through an organisational merger, which they openly described as a ‘takeover.’
Pre-VoicePrint I would have handled this situation poorly, as I would have become over-challenging. Awareness of my own tendencies has enabled me to accelerate relationship-building and together we have been able to greatly improve performance across all our key performance indicators.
I’ve stopped preaching.NowI lead with my headlines. I distil more, highlight the themes and risks, and summarise more succinctly and promptly. Understanding my VoicePrint profile has made me more influential.
I received VoicePrint coaching while I was leading the implementation of a very difficult organisational change. It was a very powerful and helpful lesson for me in how to use your ‘voice’ carefully and wisely.
What resonated most strongly for me was when you made the point that personal competence, corporate culture and organisational change are all created the same way: conversation by conversation. I try to use that insight every day.
VoicePrint is a great prompt to consider how to structure meetings or conversations with individuals that will deliver the best outcome for all stakeholders. It encourages you to ‘suspend your agenda’ and consider the desires and wants of others, not just your own outcome.
VoicePrint made me see that I was using the wrong voice to frame and clarify the work that I needed my people to do. I was using too many words and simply causing confusion. I’d always avoided admonishing, because I thought it was something you only did when things went wrong. I now understand that it helps you to avoid that problem by specifying boundaries and expectations in the first place.
I’ve learned that when you take a very strong advocacy position, like I used to do, you hold entire responsibility for the success of the conversation. But when you create the space for other people to play a greater role in the conversation, then they take responsibility for that success and ultimately the success of the outcomes of the project afterwards.
Voiceprint is an excellent framework for becoming more aware of one’s communication style, and understanding how it might be perceived by others. More importantly, it suggests very practical and actionable improvements that can result in more effective interactions. Voiceprint is an important component of our firm’s program for developing team and client relationship skills.
Each of us has a personal but largely unconscious profile of ‘voices’ which shapes the way we talk and the impact we make. We each favour some voices, and often over-rely on them, while neglecting others.
The effect is not only to leave us less versatile than we could be and need to be, but also deaf and blind to our own inflexibilities and to the consequences of some of our actions.
By bringing your personal pattern of voices, and its impact on others, into conscious awareness, VoicePrint makes your personal, inter-personal and organisational skill-set more complete, more agile and more effective.