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Why Do You Ask – How to Handle Inquiries More Effectively

Understanding the motive behind questions can show us How to Handle Inquiries Effectively.

Why do you ask? How to recognise the motive behind the question

You’ll probably have been on the receiving end of someone’s question and found yourself thinking, ‘Why do you ask?’ It’s a useful piece of wondering for a number of reasons. For a start, it prompts you to consider how you’re going to reply, and thoughtful answers generally make for more productive conversations. For another reason, a range of quite different motives might lie behind the inquirer’s question. An answer, which fails to take account of the motive behind the question, is a risky answer. It might be irrelevant, naive or unethical, an inappropriate, unguarded or unauthorised disclosure, or an opinion that is hasty, narrow or simplistic.

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Developing teams with better meetings using VoicePrint

Why is this team meeting such hard going?

Sometimes a successful development intervention entails no more than raising awareness about something that people are already equipped to fix. They have the ability and the motivation, but cannot pinpoint what the problem is or what they should do differently. It’s a common problem for teams.

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Finding your voice and using it to make a difference

Finding your voice is a challenge that everyone in a leadership or management role needs to meet.

It’s a challenge because it needs to be your voice; it needs to be true to you and your values and personality or it won’t convince others. It’s also a challenge because it needs to be different; your voice needs to be distinct and additive, if it to bring value to the team.

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VoicePrint Practitioner Profile Rachael Hanley-Browne

Accredited VoicePrint practitioner Rachael Hanley-Browne is a highly experienced assessment and development professional. She is Head of Leadership Consulting, an organisational development practice in Harvey Nash, best known as a billion dollar recruitment and outsourcing group with over 40 offices across the globe.

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How to be a Marvellous Mentor

The first time someone asked me to be their mentor, I was both flattered and puzzled.

It felt like an honour to have been asked, but I wasn’t quite clear about what being a mentor actually meant. Instinctively I turned to the dictionary, and in doing so realised that I was consulting a mentor of my own.

Although it’s called the Shorter Oxford English Dictionary, it comes in two hefty volumes, runs to 2,672 pages in my edition, and weighs in at 4.6 kg (I know, because I’ve just weighed it on the bathroom scales.) I bought it more than forty years ago and ever since it has been on hand, always beside me in my office, ready to be consulted if I need it.

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The Place of Psychometrics in Team Development

The Psychometrics Forum is the UK’s leading independent group of psychometric practitioners, and throughout 2017 its events programme has been focused on the theme of psychological myth-busting. On 20th September VoicePrint director and developer Alan Robertson will be the Forum’s latest speaker, leading a session on VoicePrint: how the way we talk shapes the way we think and act.

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How to talk your way to better working relationships

Are you good with numbers but less good with words and with people? Many people, especially perhaps those with quick and active minds who have a lot going on inside their heads, are not as effective as they would like to be when it comes to communicating their thinking to others.

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What to do when you have to step outside your comfort zone

Coaching with VoicePrint  

Tom’s office is going to lose nearly a third of its people. When the moment comes, he will have to break this news.

Tom is passionate about his work. He is a compelling ambassador for the business when he speaks about it publicly, which he enjoys doing. He is proud of the improvements that his office has delivered since he became General Manager, and he is protective of his people. He demands a lot of them, and when the pressure is on he knows he can sound sharp and critical, but he also takes a lot upon himself; working hard and pursuing improvements are among his core values.

What does he want from his coaching? ‘To learn more about dealing with pressure.’ 

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Voices at Work – The Emergency Simulation Manager

Facilitating a simulation exercise is probably a familiar sounding activity for many learning and development professionals. Scenario-based group work is a common component of many recruitment processes, assessment days, development centres and team-building events.

But, when your participants are humanitarian practitioners, and your subject area is the serious matter of preparing to provide life-saving humanitarian aid, how you design, deliver and debrief your simulation takes on a new importance.  The simulation is the safe space in which people can practise skills and routines that, in the field, can become matters of life and death.

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Kate Hesk – VoicePrint Practitioner Profile

Coach, mentor & developer of women leaders, early careerists and leaders looking to develop their impact. 

Kate is an accredited VoicePrint Practitioner who has a curious passion for communication. As a Master Coach and having spent 25 years in the pharmaceutical and health care sector Kate has led and coached many leaders and considers communication to be at the heart of effective relationships in work and outside.

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