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What to do when you have to step outside your comfort zone

Coaching with VoicePrint  

Tom’s office is going to lose nearly a third of its people. When the moment comes, he will have to break this news.

Tom is passionate about his work. He is a compelling ambassador for the business when he speaks about it publicly, which he enjoys doing. He is proud of the improvements that his office has delivered since he became General Manager, and he is protective of his people. He demands a lot of them, and when the pressure is on he knows he can sound sharp and critical, but he also takes a lot upon himself; working hard and pursuing improvements are among his core values.

What does he want from his coaching? ‘To learn more about dealing with pressure.’ 

vp-adminWhat to do when you have to step outside your comfort zone
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Voices at Work – The Emergency Simulation Manager

Facilitating a simulation exercise is probably a familiar sounding activity for many learning and development professionals. Scenario-based group work is a common component of many recruitment processes, assessment days, development centres and team-building events.

But, when your participants are humanitarian practitioners, and your subject area is the serious matter of preparing to provide life-saving humanitarian aid, how you design, deliver and debrief your simulation takes on a new importance.  The simulation is the safe space in which people can practise skills and routines that, in the field, can become matters of life and death.

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Kate Hesk – VoicePrint Practitioner Profile

Coach, mentor & developer of women leaders, early careerists and leaders looking to develop their impact. 

Kate is an accredited VoicePrint Practitioner who has a curious passion for communication. As a Master Coach and having spent 25 years in the pharmaceutical and health care sector Kate has led and coached many leaders and considers communication to be at the heart of effective relationships in work and outside.

vp-adminKate Hesk – VoicePrint Practitioner Profile
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Using The Right Voices To Sell Well

How to use the right voices to sell well

There’s more to selling than selling.

That will sound cryptic, if not nonsensical, so let me hasten to explain. Effective salespeople do more than simply push their products, propositions or services. So what else do they do? How do you sell well? What does that sound like? What voices are involved?

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Recognising What to do When a Strength Threatens to become a Weakness

The trouble with being really capable at doing something is that it is often accompanied by a corresponding blind spot in another respect.

In this brief case study we explore What to Do When A Strength Threatens To Become A Weakness

Mac is an IT security expert. He manages the cyber security team for a big corporate concern. ‘He’s technically brilliant,’ they told me, when we first discussed the objectives for Mac’s coaching, ‘but he lacks certain interpersonal skills and this causes issues in his team and beyond.’ Mac did not spend time on diplomacy or winning people over. If he needed something from them, he simply demanded it.

vp-adminRecognising What to do When a Strength Threatens to become a Weakness
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Voices at Work – The Professional Mediator

Catherine McIntosh is a professional mediator. She helps people to resolve their disagreements, acting as an independent third party through a process which is less formal and less expensive than resorting to litigation or going to court. Judging from the feedback she receives from her clients, she’s rather good at it. ‘Very professional.’ ‘’Very helpful.’ We felt comfortable.’ ‘This was the first time we’d been able to talk.’ ‘You made it easy to have a conversation.’ Given that emotions run high during disputes, these are significant accolades.

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Dan Szabunia – VoicePrint Practitioner Profile

With over 20 years’ experience in the corporate sector Dan is an executive coach, and is accredited in a number of psychometric and assessment tools including MBTI, SDI and VoicePrint.  He’s an NLP practitioner and his overall approach is grounded in the principles of humanistic and person centred psychology in which he trained for a number of years.

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How do you respond when you’re put on the spot?

Coaching with VoicePrint

How do you feel about being ‘put on the spot,’ abruptly called upon to respond to an unexpected question, request or challenge?

Some people enjoy it; they get a buzz out of suddenly having to ‘think on their feet.’ But many of us, perhaps most, prefer time to prepare before we commit ourselves to giving a response.

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How to handle difficult conversations

One thing that is not in short supply in our working lives are potentially difficult conversations:

Giving or receiving feedback, selling ideas or proposals, being interviewed, performance appraisals, negotiations, contributing to meetings large and small, especially when the personalities of the participants can be so very different from one another. The list could go on. The point is that we are all faced with a multitude of occasions when we need to make our voices work in a particular way and where it can be difficult to ensure the outcome we would wish.

‘You look a bit stressed.’

‘Sure am. Got a difficult session coming up today.’

It’s an everyday occurrence.

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Voices at Work – In the Dentist’s Chair

The great thing about lying in the dentist’s chair is that it obliges you to listen.

And if you listen carefully, it helps you to gain a sharper (ouch!) appreciation of some of the very different forms that conversations can take.

Mary has been my dentist for years. We’ve both forgotten how many. I like the way she works for three reasons. First, she always treats you like an intelligent, grown-up participant in the business of looking after your teeth, whether the way you’ve been doing it deserves that or not. Secondly, she keeps the interventions to a minimum: she endeavours to make your original teeth last as long as they can and doesn’t undertake major bits of work until that becomes the most sensible option. Thirdly, and actually this might really be the most important reason, when you have to have an injection of local anaesthetic, she somehow manages to do it in a way that is unexpectedly but joyfully almost pain free.

vp-adminVoices at Work – In the Dentist’s Chair
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